Returns & Exchanges
We want you to absolutely love your jewelry. If something isn’t quite right, we’re here to help and will guide you through the next steps.
Return Policy:
Non-Customized Jewelry
Eligible for return within 7 days of delivery. Items must be unworn, undamaged, and in their original packaging.
Custom Orders
Custom projects are quoted as a single total price inclusive of design work, materials, and production.
A 50% deposit is required to begin. This deposit secures your selected stone and initiates the design process. Deposits are non-refundable once a stone has been secured, CAD work has begun, or materials have been ordered.
The remaining 50% balance is due after final photos are approved, prior to shipment.
To ensure you feel confident throughout the process, we provide a collaborative design experience, including up to five CAD revisions at no additional cost. Additional revisions may be subject to a $60 CAD redesign fee.
Detailed CAD renderings are provided for approval prior to production. Final photos are also shared for approval before shipment.
Approval of CAD renderings and final photos confirms acceptance of the design, proportions, and overall specifications of the piece.
Due to the personalized nature of each project, all custom orders are final sale once design work or material procurement has begun.
As each piece is individually crafted, slight variations from renderings or reference images may occur. Minor variations, natural characteristics, or differences in appearance under varying lighting conditions are not considered defects.
Loose Diamonds & Gemstones (Ready to Ship Inventory)
Loose diamonds and gemstones from our in-stock inventory are eligible for return under the following conditions:
• One loose stone may be returned within 7 days of delivery at no charge, once every 90 days
• The 90-day cycle begins on the date of your first Ruby Harper order and resets every 90 days thereafter
• Additional returns within the same 90-day period will incur a $50 restocking fee per item
• Returned stones must be in original, unaltered condition
• Return privileges may be limited or revoked at our discretion in cases of repeated or excessive returns
Custom Cut & Special Order Diamonds
Diamonds that are custom cut or specially sourced to meet specific requested parameters are secured exclusively for your order.
These stones are not part of our ready-to-ship inventory and are not eligible under the loose diamond and gemstone return policy.
A deposit secures the diamond and is non-refundable once the stone has been sourced or cutting has begun.
All custom cut and specially sourced diamonds are accompanied by certification from a recognized laboratory such as GIA or IGI, confirming that the diamond meets the agreed-upon specifications, including carat weight, color, clarity, and cut.
If a diamond meets the agreed-upon specifications as confirmed by its certification, the order is considered fulfilled as agreed. Differences in personal preference, including visual appearance, brilliance, or overall character, do not constitute a defect or grounds for return.
We do not guarantee subjective preferences such as perceived sparkle, warmth, or overall visual appeal.
To ensure confidence prior to delivery, certification details are provided during selection, and final photos and or video are available prior to shipment.
How to Start a Return
To initiate a return or report an issue, please contact us at info@rubyharperfinejewelry.com with your order number and details. We will guide you through the next steps.
Additional Notes
Return shipping costs are the responsibility of the customer unless the item is defective or an error was made on our end.
Refunds are issued to the original payment method within 7 to 10 business days after the return is received and inspected.
By completing a purchase or submitting a deposit, you acknowledge and agree to the terms outlined above.