Returns & Exchanges
We want you to absolutely love your jewelry. If something isn’t quite right, we’re here to help and will guide you through the next steps.
Non-Customized Jewelry
Eligible for return within 14 days of delivery. Items must be unworn, undamaged, and in their original packaging.
Pieces that have been resized or altered at your request are considered customized and are not eligible for return.
Vintage & Antique Pieces
Vintage and antique pieces are sold as-is and are not covered under warranty. They remain eligible for return within 14 days of delivery under the same conditions as other non-customized jewelry, provided they have not been resized or altered.
Custom Orders
Custom projects are quoted as a single total price inclusive of design work, materials, and production.
A 50% deposit is required to begin. Because your center stone is sourced and reserved immediately upon receipt of the deposit, deposits are non-refundable.
The remaining 50% balance is due after final photos and videos are approved, prior to shipment.
Cancelling a custom project: We understand that plans can change. If you need to cancel your custom project before final payment, your deposit remains non-refundable and you will not be responsible for the remaining balance. The piece will remain with Ruby Harper Fine Jewelry.
Once final payment has been made, custom pieces are final sale and are not eligible for return or exchange.
CAD Revisions: Every custom project includes up to five CAD revisions at no additional cost. Additional revisions are available at $60 per revision.
Detailed CAD renderings are provided for approval prior to production. Final photos are also shared for approval before shipment.
Approval of CAD renderings and final photos confirms acceptance of the design, proportions, and overall specifications of the piece.
As each piece is individually crafted, slight variations from renderings or reference images may occur. Minor variations, natural characteristics, or differences in appearance under varying lighting conditions are not considered defects.
Custom Cut & Special Order Diamonds
Diamonds that are custom cut or specially sourced to meet specific requested parameters are secured exclusively for your order and are final sale.
All custom cut and specially sourced diamonds are accompanied by certification from a recognized laboratory such as GIA or IGI, confirming that the diamond meets the agreed-upon specifications, including carat weight, color, clarity, and cut.
If a diamond meets the agreed-upon specifications as confirmed by its certification, the order is considered fulfilled as agreed. Differences in personal preference, including visual appearance, brilliance, or overall character, do not constitute a defect or grounds for return.
We do not guarantee subjective preferences such as perceived sparkle, warmth, or overall visual appeal.
To ensure confidence prior to delivery, certification details are provided during selection, and final photos and/or video are available prior to shipment.
How to Start a Return
To initiate a return or report an issue, please email info@rubyharperfinejewelry.com with your order number and details. We will guide you through the next steps.
Additional Notes
Return shipping costs are the responsibility of the customer unless the item is defective or an error was made on our end. Returned items must be shipped fully insured for their purchase value.
Refunds are issued to the original payment method within 7 to 10 business days after the return is received and inspected.
By completing a purchase or submitting a deposit, you acknowledge and agree to the terms outlined above.